|
Computer Hardware/Software |
| |
|
|
Consumer Products |
| |
| Allergan |
|
Provided support for implementing the in-house Quality
Improvement Process |
|
Process Improvement |
|
|
Trained and facilitated a team applying project management
principles (International Information Technology integration project) |
|
Project Management |
 |
| Avery Dennison |
|
|
Developed variety of internal communications and
training videos |
|
Business Communications |
|
| Hasbro |
|
|
Produced instructional video for Employee Coaching
process |
|
Business Communications |
|
Produced video component of Worldwide Product Development
Process curriculum |
|
Business Communications |
|
Managed curriculum development and facilitation
team for rollout of new Worldwide Product Development Process |
|
Process Improvement |
|
| Hunt Wesson |
|
|
Trained and facilitated teams applying project management
principles (Marketing, Engineering and Plant operations projects
in the Snack Foods division) |
|
Project Management |
|
| Kia Motors |
|
|
Trained and facilitated teams to implement the Quality
Improvement Process (Warranty and Dealership Operations processes) |
|
Process Improvement |
|
| Mazda Motors |
|
|
Trained and facilitated teams applying project management
principles (Regional Marketing projects) |
|
Project Management |
|
| Suzuki |
|
|
Trained and facilitated metrics system development
team for Motorcycle Division |
|
Metrics Management |
|
|
Facilitated training on Communication and
Leadership Development (Dealer Support management) |
|
People Development |
|
|
Electronics |
| |
| Celestica |
|
|
Developed Strategic Business Development Plan |
|
Strategic Planning |
|
| Mitsubishi Electronics |
|
|
Developed and implemented a Performance Development
System (including process, forms and training) |
|
People Development |
|
| QSC Audio |
|
|
Facilitated training on Leadership Development
(Operations) |
|
People Development |
|
| Scientific Atlanta |
|
|
Produced New Employee Orientation video |
|
Business Communications |
|
Produced custom video component of Quality Improvement
System curriculum |
|
Business Communications |
|
Developed and implemented an Employee Development
System |
|
People Development |
|
Facilitated the development and implementation
of the company’s vision and values |
|
People Development |
|
Developed and implemented a company-wide Quality
Improvement System (including metrics, training and executive
sponsorship) |
|
Process Improvement |
|
| Toshiba America Electronic Components |
|
|
Produced training video for SIMS warehouse and
inventory management software system |
|
Business Communications |
|
Managed curriculum development team for
enterprise-wide Fast Track distribution software system |
|
People Development |
|
Managed curriculum development team for Oracle
distribution software system |
|
People Development |
|
Performed user requirements assessment and developed
training for organization-wide Oracle Order Fulfillment software
implementation |
|
People Development |
|
Developed criteria and tiered customer rankings
for Electronic Data Exchange Initiative |
|
Customer Requirements Research |
|
Mapped operational processes for publication on
intranet |
|
Process Improvement |
|
Created and managed Program Management Office
(Information Systems and Order Fulfillment Operations) |
|
Project Management |
|
| Western Digital |
|
|
Facilitated strategic planning session for professional
development staff |
|
People Development |
|
|
Developed and implemented a Performance Development
System |
|
People Development |
|
|
Entertainment/Hospitality |
| |
| Darden Restaurants (Red Lobster
and Olive Garden Operations) |
|
|
Developed curriculum and facilitated Train-the-Facilitator
sessions for all Restaurant Manager |
|
People Development |
|
| Denny’s Restaurants |
|
|
Produced video to train staff on Third Party Liability
regarding intoxicated patrons |
|
Business Communications |
|
| Disneyland |
|
|
Facilitated internal teams developing rollout
marketing communications strategy for the new Disney’s California
Adventure theme park |
|
Business Communications |
|
|
Trained and facilitated teams applying project
management principles (integrated Food Service Operation for Disney’s
California Adventure theme park) |
|
Project Management |
| |
| Los Angeles Times |
|
|
Created training curriculum, including video,
for enterprise-wide circulation ICIS software application |
|
People Development |
|
Created training curriculum, including video,
for Rockwell Telemarketing software application |
|
People Development |
|
| Marriott |
|
|
Trained and individuals and teams applying project
management principles (Financial Operations projects) |
|
Project Management |
|
| Pacific Theatres |
|
|
Produced The Wonder of Reading video for client-sponsored
charity foundation |
|
Business Communications |
|
Implemented Employee Development System |
|
People Development |
|
Provided executive coaching for the VP of Human
Resources |
|
People Development |
|
Produced Customer Service curriculum and video
training series for all theatre operational functions |
|
People Development |
|
| Prandium Corporation |
|
|
Facilitated new process development team for “New
Restaurant Planning and Development” initiative
(El Torito Grill operations) |
|
Process Improvement |
|
| Taco Bell Corporation |
|
|
Developed curriculum for Management Development
Initiative, including finance modules |
|
People Development |
|
| The Orange County Register (Freedom
Communications) |
|
|
Facilitated the implementation of an Operations
Team concept to free up executive leadership to
focus on business strategy |
|
Strategic Planning |
|
| Universal Studios Hollywood |
|
|
Customized and facilitated training curriculum
for Managing Change |
|
People Development |
|
|
Financial Services |
| |
| AIG Insurance |
|
|
Developed custom curriculum, facilitated training
and teams for Continuous Process Improvement (Policy Sales processes,
Claims Fulfillment processes) |
|
Process Improvement |
|
| Countrywide Funding |
|
|
Produced GEMS software training video |
|
Business Communications |
|
Produced New Employee Orientation video for Correspondent
Lending Division |
|
Business Communications |
|
Produced Sales Development video for Home
Equity Loan production |
|
Business Communications |
|
Developed and facilitated training curriculum
for Managing System-Implementation change |
|
People Development |
|
Managed curriculum development team for GEMS Correspondent
Lending software implementation |
|
People Development |
|
| Fidelity Investments |
|
|
Trained and facilitated process improvement teams
(Tiered Customer processes) |
|
Process Improvement |
|
| Home Savings of America |
|
|
|
|
Developed and implemented a Leadership Success
Profile (Regional Vice President position) |
|
People Development |
|
| Teachers Management Investment
Corporation |
|
|
Produced series of videos for raw land and other
limited partnership offerings |
|
Business Communications |
|
Produced self-instructional Sales Training curriculum |
|
People Development |
|
| Transamerica |
|
|
Created and implemented a new Vision, Core
Purpose and Core Values (Investments Group) |
|
Strategic Planning |
|
| Union Bank of California |
|
|
Facilitated training and teams for organization-wide
Continuous Process Improvement Initiative
(Customer Service and Retail Banking Operations) |
|
Process Improvement |
|
|
Health Care |
| |
| Anaheim Memorial Hospital |
|
|
Trained and facilitated process improvement teams
(Prescription Fulfillment process, Leadership Development process) |
|
Process Improvement |
|
| Blue Cross / Blue Shield of Oregon |
|
|
Trained and facilitated teams applying project
management principles (Information Systems and Claims Processing
projects) |
|
Project Management |
|
| Boehringer Ingelheim Pharmaceuticals |
|
|
Facilitated training on Leadership Development
(Drug Manufacturing Operations management) |
|
People Development |
|
| Catholic Healthcare West |
|
|
Developed and implemented a Leadership Success
Profile (Medical Center Operations management positions) |
|
People Development |
|
| Genentech |
|
|
Facilitated training on Leadership Development (Cell Manufacturing group) |
|
People Development |
|
Facilitated cross functional teams to implement
change (Product Planning and Supply Chain Management) |
|
People Development |
|
Facilitated, coached and trained teams applying
project management principles (Drug Manufacturing and Quality
Assurance projects) |
|
Project Management |
|
| Johnson and Johnson |
|
|
Facilitated training on Change Management |
|
People Development |
|
| Merck |
|
|
Implemented Leadership Development Program (Clinical
Research) |
|
People Development |
|
| Pacificare |
|
|
Developed blueprint and research data for
company-wide training needs analysis |
|
People Development |
|
| Puritan-Bennett |
|
|
Worked with senior leadership to develop and implement
the Quality Improvement Process linked to the business strategy
(including metrics and performance management support) |
|
Process Improvement |
|
| Scios |
|
|
Developed charter for Program Management Office
(New Drug Development process) |
|
Project Management |
|
| Siemens Pacesetter |
|
|
Trained and facilitated teams applying project
management principles (Pacemaker Design Engineering Group projects) |
|
Project Management |
|
| USC University Hospital |
|
|
Developed internal coaches to implement the Process
Improvement System (Hospital Operations and Outpatient Surgery
processes) |
|
Process Improvement |
|
|
Utilities |
| |
| Ameritech |
|
|
Facilitated training and teams on continuous
process improvement (Installation and Maintenance management processes) |
|
Process Improvement |
|
| BellSouth |
|
|
Provided executive coaching to the VP of New Business |
|
People Development |
|
|
Facilitated training and teams on continuous process
improvement (New Business Development processes) |
|
Process Improvement |
|
| Sempra Energy |
|
|
Trained and facilitated teams applying project
management principles (Acquisition and Mergers projects) |
|
Project Management |
|
| Sierra Pacific Power |
|
|
Facilitated New Business Division metrics
development team |
|
Metrics Management |
|
Facilitated teams developing performance metrics
and process improvements for Customer Service Operations |
|
Metrics Management |
|
Customized training curriculum and facilitated
Customer Driven Process Improvement certification series |
|
People Development |
|
Established new, enterprise-wide Customer Driven
Improvement processes |
|
Process Improvement |
|
Developed user requirements, workflows and
design interface for Work Management System |
|
Process Improvement |
|
Facilitated teams developing performance metrics and process improvements for Customer Service Operations |
|
Process Improvement |
|
Facilitated on-going process improvement teams in various operational areas (Generation, Transmission and Distribution
processes) |
|
Process Improvement |
|
Facilitated Land Developer process improvement team |
|
Process Improvement |
|
Facilitated new process development team to accommodate
proposed electricity deregulation
rules for both operating companies |
|
Process Improvement |
|
|
Facilitated strategic planning for Distribution
Operations |
|
Strategic Planning |
|
| Southern California Edison |
|
|
Created New Employee Orientation Program |
|
People Development |
|
Facilitated and trained teams implementing project
management process (Meter Reading, Operations and Administrative
processes) |
|
Project Management |
|
|
Other Manufacturing Industries |
| |
| Crystal Technologies |
|
|
Performed process research and produced instructional
videos (Crystal Boule-Making process) |
|
Process Improvement |
|
Trained and facilitated teams applying project
management principles (Research and Development projects) |
|
Project Management |
|
| ETEC Systems |
|
|
Trained and facilitated Problem Solving teams |
|
People Development |
|
| ITT Barton |
|
|
Produced product portfolio video |
|
Business Communications |
|
| J.I. Case |
|
|
Recruited General Managers (industrial sales operations) |
|
People Development |
|
| Triconex |
|
|
Developed curriculum and facilitated training
for Train-the-Facilitator series |
|
People Development |
|
|
Other Service Industries |
| |
| Crystal Technologies |
|
|
Performed process research and produced instructional
videos (Crystal Boule-Making process) |
|
Process Improvement |
|
Trained and facilitated teams applying project
management principles (Research and Development projects) |
|
Project Management |
|
| ETEC Systems |
|
|
Trained and facilitated Problem Solving teams |
|
People Development |
|
| ITT Barton |
|
|
Produced product portfolio video |
|
Business Communications |
|
| J.I. Case |
|
|
Recruited General Managers (industrial sales operations) |
|
People Development |
|
| Triconex |
|
|
Developed curriculum and facilitated training
for
Train-the-Facilitator series |
|
People Development |
|
