IntelliStart - Clients

IntelliStart was founded in 2000 by Joe Wilson and Larry Smalley, former Principals and Vice-Presidents of other consulting firms since 1979. The list below includes engagements managed by Joe and Larry for clients of those consulting firms and IntelliStart.

We've organized this list by Service Area: People Development, Process Improvement, Project Management, Strategic Planning, Customer Requirements Research, Metrics Management and Business Communications,

People Development

BellSouth
	Provided executive coaching to the VP of New Business

Boehringer Ingelheim Pharmaceuticals
	Facilitated training on Leadership Development (Drug Manufacturing
	Operations management)

Business Consulting Inc. (Japan)
	Customized training curriculum (including Japanese translation) and facilitated
	Continuous Process Improvement certification series via interpreter

Canon Business Machines
	Facilitated training on Leadership Communications

Catholic Healthcare West
	Developed and implemented a Leadership Success Profile (Medical Center
	Operations management positions)

Countrywide Funding
	Developed and facilitated training curriculum for Managing System-
	Implementation Change
	Managed curriculum development team for GEMS Correspondent Lending
	software implementation

Darden Restaurants (Red Lobster and Olive Garden Operations)
	Developed curriculum and facilitated Train-the-Facilitator sessions for all
	Restaurant Managers

Epson America
	Developed and facilitated Customer Service training curriculum
	(USA and Canada)

Genentech
	Facilitated training on Leadership Development (Cell Manufacturing group)
	Facilitated cross functional teams to implement change (Product Planning and
	Supply Chain Management)

Home Savings of America
	Developed and implemented a Leadership Success Profile (Regional Vice
	President position)

Johnson and Johnson
	Facilitated training on Change Management

J.I. Case
	Recruited General Managers (industrial sales operations)

Lotus Computing
	Developed curriculum and facilitated training on Consultative Selling
	(Engagement Managers)

Los Angeles Times
	Created training curriculum, including video, for enterprise-wide circulation ICIS
	software application
	Created training curriculum, including video, for Rockwell Telemarketing
	software application

MCI Systemhouse
	Facilitated training on management communications (new Engagement
	Managers)

Merck
	Implemented Leadership Development Program (Clinical Research)

Mitsubishi Electronics
	Developed and implemented a Performance Development System (including
	process, forms and training)

Pacific Theatres
	Implemented Employee Development System
	Provided executive coaching for the VP of Human Resources
	Produced Customer Service curriculum and video training series for all
	theatre operational functions

Pacificare
	Developed blueprint and research data for company-wide training needs
	analysis

QSC Audio
	Facilitated training on Leadership Development (Operations)

Reynolds and Reynolds
	Designed new selection system for Service Organization (Field Training
	and Services)
	Created and trained company-wide Leadership Development Program
	Performed executive coaching and leadership development (Sales
	Executive and Executive leadership team)
	Designed and developed Associate Orientation Program (including core
	values and behaviors)

Scientific Atlanta
	Developed and implemented an Employee Development System
	Facilitated the development and implementation of the company’s vision
	and values

Seagate (formerly Archive Corporation)
	Facilitated training for Continuous Process Improvement Initiative

Sempact Associates
	Developed and implemented a Performance Development System
	(including process and management implementation actions)

Service Quality Centre (Singapore)
	Facilitated Continuous Process Improvement curriculum

Sierra Pacific Power
	Customized training curriculum and facilitated Customer Driven
	Process Improvement certification series

Southern California Edison
	Created New Employee Orientation Program

Suzuki
	Facilitated training on Communication and Leadership Development
	(Dealer Support management)

Taco Bell Corporation
	Developed curriculum for Management Development Initiative, including
	finance modules

Teachers Management Investment Corporation
	Produced self-instructional Sales Training curriculum

Toshiba America Electronic Components
	Managed curriculum development team for enterprise-wide Fast Track
	distribution software system
	Managed curriculum development team for Oracle distribution software system
	Performed user requirements assessment and developed training for
	organization-wide Oracle Order Fulfillment software implementation

Triconex
	Developed curriculum and facilitated training for Train-the-Facilitator series

Universal Studios Hollywood
	Customized and facilitated training curriculum for Managing Change

Western Digital
	Facilitated strategic planning session for professional development staff
	Developed and implemented a Performance Development System

Process Improvement

AIG Insurance
	Developed custom curriculum, facilitated training and teams for Continuous
	Process Improvement (Policy Sales processes, Claims Fulfillment processes)

Allergan
	Provided support for implementing the in-house Quality Improvement Process

Anaheim Memorial Hospital
	Trained and facilitated process improvement teams (Prescription Fulfillment
	process, Leadership Development process)

Ameritech
	Facilitated training and teams on continuous process improvement (Installation
	and Maintenance management processes)

BellSouth
	Facilitated training and teams on continuous process improvement (New
	Business Development processes)

Crystal Technologies
	Performed process research and produced instructional videos
	(Crystal Boule-Making process)

Fidelity Investments
	Trained and facilitated process improvement teams
	(Tiered Customer processes)

Hasbro
	Managed curriculum development and facilitation team for rollout of new
	Worldwide Product Development Process

Kia Motors
	Trained and facilitated teams to implement the Quality Improvement Process
	(Warranty and Dealership Operations processes)

Prandium Corporation
	Facilitated new process development team for “New Restaurant Planning and
	Development” initiative (El Torito Grill operations)

Puritan-Bennett
	Worked with senior leadership to develop and implement the Quality
	Improvement Process linked to the business strategy (including metrics and performance management support)

Scientific Atlanta
	Developed and implemented a company-wide Quality Improvement System
	(including metrics, training and executive sponsorship)

Sierra Pacific Resources
	Established new, enterprise-wide Customer Driven Improvement processes
	Developed user requirements, workflows and design interface for Work
	Management System
	Facilitated teams developing performance metrics and process improvements
	for CustomerService Operations
	Facilitated on-going process improvement teams in various operational areas
	(Generation, Transmission and Distribution processes)
	Facilitated Land Developer process improvement team
	Facilitated new process development team to accommodate proposed electricity
	deregulation rules for both operating companies

Toshiba America Electronics Corporation
	Mapped operational processes for publication on intranet

Union Bank of California
	Facilitated training and teams for organization-wide Continuous Process Improvement
	initiative (Customer Service and Retail Banking Operations)

US Bankruptcy Court
	Customized training curriculum and facilitated Continuous Process Improvement
	certification series
	Facilitated process improvement teams (Case Filing process, Judicial
	Follow-Up process)

USC University Hospital
	Developed internal coaches to implement the Process Improvement System
	(Hospital Operations and Outpatient Surgery processes)

Project Management

Allergan
	Trained and facilitated a team applying project management principles
	(International Information Technology integration project)

Blue Cross / Blue Shield of Oregon
	Trained and facilitated teams applying project management principles
	(Information Systems and Claims Processing projects)

Cytec Engineering
	Trained and facilitated teams applying project management principles (Research
	and Development projects)

Disneyland
	Trained and facilitated teams applying project management principles
	(integrated Food Service Operation for Disney’s California Adventure theme park)

Genentech
	Facilitated, coached and trained teams applying project management principles
	(Drug Manufacturing and Quality Assurance projects)

Hunt Wesson
	Trained and facilitated teams applying project management principles
	(Marketing, Engineering and Plant operations projects in the Snack Foods division)

Marriott
	Trained and individuals and teams applying project management principles
	(Financial Operations projects)

Mazda Motors
	Trained and facilitated teams applying project management principles
	(Regional Marketing projects)

Pacific Bell Directories
	Developed and implemented a project management system, including training
	facilitation (Information Technology projects)

Scios
	Developed charter for Program Management Office (New Drug Development
	process)

Sempra Energy
	Trained and facilitated teams applying project management principles
	(Acquisition and Mergers projects)

Siemens Pacesetter
	Trained and facilitated teams applying project management principles
	(Pacemaker Design Engineering Group projects)

Southern California Gas
	Facilitated and trained teams implementing project management process (Meter
	Reading, Operations and Administrative processes)

Toshiba America Electronics Corporation
	Created and managed Program Management Office (Information Systems and
	OrderFulfillment Operations)

Vetsmart
	Trained and facilitated teams applying project management principles
	(Information Technology, Corporate Facilities and Operations projects)

Strategic Planning

Celestica
	Developed Strategic Business Development Plan

Landscape Concepts
	Developed selection strategy for enterprise management software

The Orange County Register (Freedom Communications)
	Facilitated the implementation of an Operations Team concept to free up
	executive leadership to focus on business strategy

Sierra Pacific Resources
	Facilitated strategic planning for Distribution Operations

Transamerica
	Created and implemented a new Vision, Core Purpose and Core Values
	(Investments Group)

Customer Requirements Research

Knowledge Quest
	Performed customer requirements research and developed marketing and
	sales strategies

Namesafe
	Identified key requirements for customers of Internet Privacy service

Toshiba America Electronics Components
	Developed criteria and tiered customer rankings for Electronic Data Exchange
	Initiative

Metrics Management

Sierra Pacific Power
	Facilitated New Business Division metrics development team
	Facilitated teams developing performance metrics and process improvements
	for Customer Service Operations

Suzuki
	Trained and facilitated metrics system development team for Motorcycle
	Division

US Bankruptcy Court
	Trained and facilitated Metrics System Development team

Business Communications

Avery Dennison
	Developed variety of internal communications and training videos

City of Cerritos
	Produced public relations video on the City of Cerritos
	Produced video for City of Cerritos secondary school system to help prevent
	drinking and driving

Countrywide Funding
	Produced GEMS software training video
	Produced New Employee Orientation video for Correspondent Lending Division
	Produced Sales Development video for Home Equity Loan production

Denny’s Restaurants
	Produced video to train staff on Third Party Liability regarding intoxicated
	patrons

Digital Graphics Advantage
	Produced New Employee Orientation video

Disneyland
	Facilitated internal teams developing rollout marketing communications strategy
	for the new Disney’s California Adventure theme park

Epson America
	Created New Employee Orientation video

Hasbro
	Produced video component of Worldwide Product Development Process
	curriculum
	Produced instructional video for Employee Coaching process

ITT Barton
	Produced product portfolio video

NameSafe
	Developed sales and marketing communications strategy and products for new
	Internet Credit Card Security services

Pacific Theatres
	Produced The Wonder of Reading video for client-sponsored charity foundation

Scientific Atlanta
	Produced New Employee Orientation video
	Produced custom video component of Quality Improvement System curriculum

Seagate (formerly Archive Corporation)
	Produced New Employee Orientation video
	Produced custom video component of Continuous Process Improvement
	curriculum

Teachers Management Investment Corporation
	Produced series of videos for raw land and other limited partnership offerings

Toshiba America Electronic Components
	Produced training video for SIMS warehouse and inventory management
	software system